FAQ
1. Do I need to make an account to order?
Nope—you can order as a guest! But having an account comes with great perks:
- Super quick checkout (no repeated form-filling)
- Easy access to your order status and past purchases
- Updates on new products and special deals
2. What ways can I pay for my order?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal—choose whatever’s most convenient for you!
3. Is my online order safe?
Absolutely! When paying with a credit card, your info is entered on an SSL-secured page, encrypted, and sent directly to our payment provider for approval. We never store your credit card details, so your payment is protected.
4. Will I be charged exchange rates?
All our prices are in US Dollars. If your credit card uses a different currency, your bank will convert the total using their daily rate on the processing date—we don’t add extra fees!
5. How do I set my shipping address correctly?
Our site works in English, so please use English characters for your entire address (including punctuation). If you have non-English letters, use similar English ones (e.g., swap "？" for "c") to ensure smooth delivery.
6. Can I change my shipping address after placing an order?
Once we’ve processed or shipped your order, we can’t update the shipping address. Pro tip: Use your home address instead of a vacation spot—customs might hold packages longer, and we don’t want it to miss you!
7. How long does shipping take, and how do I track my package?
Shipping time depends on the option you picked. As soon as your order ships, we’ll email you a tracking number and a link to track it. Note: We can’t be responsible for delays from your country’s customs.
8. What if something’s missing from my order?
If any items are missing, shoot us an email right away at support@steelquiet.com, and we’ll fix it for you!
Got more questions? Just drop us a line at support@steelquiet.com—we’re here to help!