Return & Refund Policy

Steelquiet Standard Returns & Refunds Policy


At Steelquiet, we are committed to ensuring every customer is fully satisfied with their jewelry purchase. We understand that choosing the perfect piece of jewelry is a personal decision, and if the received items do not meet your expectations—whether due to style, fit, or other reasons—we offer a transparent, hassle-free returns policy designed to safeguard your shopping experience.

1. Eligibility for Standard Returns


You may initiate a return request for any unused, undamaged, and resalable items within 30 calendar days from the date of delivery. To qualify for a return, products must be returned in their original condition, including all original packaging (such as jewelry boxes, dust bags, tags, and accessories), with no signs of wear, alteration, scratches, or damage caused by improper use or handling.

Upon successful inspection of the returned items (to verify compliance with our return criteria), we will process a full refund of the product’s purchase price. Please note that original shipping fees are non-refundable unless the return is a direct result of our error (e.g., shipping the incorrect item, delivering a defective product, or manufacturing flaws). Refunds will be credited to your original payment method, and the processing time may vary depending on your financial institution (typically 5–7 business days after refund approval).

2. Promotional Period Returns Adjustment


Please be advised that our standard returns policy may be modified during special promotional periods, including but not limited to holiday sales, flash promotions, limited-time offers, and Black Friday/Cyber Monday events. These adjustments may include shortened return windows (e.g., 14 days instead of 30 days), specific return conditions (e.g., final sale items excluded from returns), or restrictions on refund methods (e.g., store credit only for promotional purchases). To avoid misunderstandings, we strongly recommend reviewing the detailed terms & conditions associated with the specific promotion prior to placing your order. All promotional returns policy updates will be clearly communicated on the promotion’s landing page and during the checkout process.

3. Returns for Purchases from Authorized Retailers


Steelquiet’s standard returns policy applies exclusively to purchases made directly through our official website (Steelquiet.com) or authorized direct sales channels. If you purchased Steelquiet products through a third-party authorized retailer (including other e-commerce platforms, brick-and-mortar stores, or resellers), all return, exchange, and refund requests must be directed to the original retailer. We kindly ask you to refer to the retailer’s own returns policy for guidance on their specific process, eligibility criteria, and timeline—Steelquiet cannot process returns or refunds for purchases made through external retailers.

4. Standard Returns Process (Excludes Promotional Periods)


To ensure a smooth and efficient return experience, please follow these step-by-step instructions when initiating a return (excluding Black Friday and other promotional periods):

  1. Submit a Return Request: Send an email to support@steelquiet.com with the subject line "RETURN REQUEST - [Your Order Number]". In the email, include your full order number, the name and SKU of the item(s) you wish to return, and a brief reason for the return (this helps us improve our products and services).
  2. Receive Return Authorization & Label: Our customer support team will review your request within 1–2 business days. Once your return is approved, we will send you a pre-paid return label (at no cost to you) and detailed packaging instructions.
  3. Package & Ship the Item(s): Securely package the return items to prevent damage during transit—we recommend using the original packaging if possible. Attach the provided pre-paid return label to the outside of the package and ship it back to our designated warehouse within 7 days of receiving the label. Failure to ship within this timeframe may result in delayed processing or denial of the return.
  4. Track Your Return: Keep the tracking number for the return shipment to monitor its progress. Once we receive and inspect the returned items (typically 3–5 business days after delivery to our warehouse), we will confirm eligibility and initiate the refund process. You will receive an email notification once the refund has been processed.

5. Damaged, Defective, or Faulty Items


If you receive an item that is damaged, defective, or faulty upon delivery (e.g., broken clasp, loose gemstone, manufacturing defect, or damage during transit), please follow these steps to resolve the issue promptly:

  1. Submit a Claim Within 14 Days: Contact our support team within 14 calendar days of delivery by sending an email to support@steelquiet.com with the subject line "DAMAGED ITEM - [Your Order Number]".
  2. Provide Required Documentation: Include your full order number, a clear and detailed description of the damage or defect, and at least 2–3 high-resolution photos/videos showing the issue (including the product in its original packaging, if possible, and close-ups of the damage). This documentation is essential for verifying your claim and processing a resolution.
  3. Review & Resolution: Our support team will review your claim within 1 business day. Upon verification, we will offer a solution tailored to your needs, including a free replacement of the same item, a full refund (including original shipping fees), or store credit (at your discretion). If a replacement is requested, we will ship the new item to you at no additional cost. In some cases, we may request the damaged item to be returned (at our cost) for quality control purposes, and we will provide a pre-paid return label for this.

6. Missing or Incomplete Orders


If your order is incomplete, or if you did not receive an item that was listed in your order confirmation, please take the following steps to report the issue:

  1. Contact Support Promptly: Send an email to support@steelquiet.com with the subject line "MISSING ITEM - [Your Order Number]".
  2. Include Relevant Details: In the email, provide your full order number, the name and SKU of the missing item(s), and a copy of your delivery confirmation (if available).
  3. Investigation & Resolution: Our team will investigate the issue by cross-referencing your order details, shipping records, and warehouse inventory. We will provide an update on the investigation within 2 business days of receiving your inquiry. Depending on the outcome, we will either ship the missing item to you at no additional cost, process a full refund for the missing item, or offer store credit as an alternative.

For any further questions, clarifications, or assistance regarding our returns policy, please do not hesitate to contact our customer support team at support@steelquiet.com. We are dedicated to providing fair, transparent, and efficient service to ensure your complete satisfaction with every Steelquiet purchase.